Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Account details such as your name, email address, and phone number;
• Enrollment and payment information, including billing details processed through our payment providers;
• Messages you send us through the contact form, email, phone, or WhatsApp, including any content of support requests;
• Content you submit as part of a course, such as assignments, forum posts, or messages to instructors.

1.2 Information Collected Automatically

• Usage data such as pages visited, course progress, and time spent on the platform;
• Device and log information, including IP address, browser type, and operating system;
• Cookies and similar technologies, as described in Section 6 below.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account and course enrollments;
• Process payments and send confirmation emails and receipts;
• Grant and manage access to recorded courses, live sessions, and the LMS;
• Provide customer support, respond to inquiries, and communicate important updates about your courses;
• Issue certificates of completion or participation where applicable;
• Improve our Services, monitor platform performance, and troubleshoot technical issues;
• Send you marketing communications about new courses or programmes, where you have opted in, and which you can unsubscribe from at any time.

3. How We Share Your Information

We do not sell your personal information. We may share it with:

• Service providers who help us operate the Services, such as payment processors, hosting providers, and email or support tools, under obligations to protect your information;
• Instructors, solely to the extent necessary to deliver a course or programme you are enrolled in;
• Your organization, if you were enrolled by an employer for corporate or group training;
• Regulators or authorities, where required to comply with applicable law, legal process, or to protect our rights, users, or the public.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we securely delete or anonymize your information.

5. Data Security

We use reasonable technical and organizational measures designed to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences, understand how you use our website, and improve your experience. You can control or disable cookies through your browser settings, though some parts of the Services may not function properly without them.

7. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal information, object to or restrict certain processing, and withdraw consent where processing is based on consent. To exercise any of these rights, contact us at hello@brit.academy, and we will respond within a reasonable time in accordance with applicable law.

8. Children's Privacy

Our Services are not directed at children under 13, and we do not knowingly collect personal information from them. Where a learner is under 18, we expect enrollment and account management to involve a parent or guardian.

9. International Transfers

Your information may be processed and stored in countries other than your own, including where our service providers operate. We take steps to ensure appropriate safeguards are in place for any such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or operational reasons. We will update the "Last updated" date above and, where changes are material, provide reasonable notice.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, reach us at hello@brit.academy or 0806 587 8034.